Returns & Exchanges

JBL Singapore offers a 7-day return policy for products that are defective upon arrival or incorrectly shipped. We are committed to ensuring your audio experience is seamless and provide full support for all authorized local purchases.

Return Process

• 1.
  Initiate Request

  Contact our customer support team within 7 days of receiving your item, providing your order number and a brief explanation for the return.

• 2.
  Verification and Approval

  Our team will review your request and may ask for photos or videos of the defect before issuing a Return Merchandise Authorization (RMA) number.

• 3.
  Pack and Ship

  Securely pack the product in its original packaging including all accessories, manuals, and cables, then ship it to our designated service center.

• 4.
  Inspection and Resolution

  Once received, our technicians will inspect the unit; if approved, a replacement or refund will be processed within 7 to 14 business days.